WARRANTY AND REFUND POLICIES

The warranty starts from the billing date and ends after the time established according to the product type:

• 6 Months: New desktop computers and laptops.
• 3 Months: New monitors and internal components (GPUs, CPUs, Hard Drives, Power Supplies, Motherboards, RAM, Cooling).
• 1 Month: Refurbished laptops and computers.
• 15 Days: New peripherals and accessories.

The warranty service covers only and exclusively manufacturing defects on the physical parts (hardware). To validate the warranty, the customer must present:

• The defective equipment or product.
• The original purchase invoice (or legible copy).
• Detailed information about the problem.

ZONA GAMING ARENA grants the customer the right to manage the warranty directly with the manufacturer's authorized service center if desired.

The warranty will be automatically voided or will not apply in the following cases:

• Software problems (operating systems, programs, viruses).
• Physical damage: impacts, scratches, cracks, cosmetic damage, or paint.
• Power grid fluctuations, surges, deficient electrical installations, or lack of grounding.
• Evidence of moisture, saltpeter, spills, or environmental damage.
• Tampering with security seals or equipment handled by technicians outside of ZGA.
• Installation of non-original parts or consumables.
• Prolonged absence of preventive maintenance or use contrary to the user manual.

A specialized ZGA technician will evaluate the equipment to determine if the failure is due to manufacturing or an external cause. We do not perform evaluations or technical service at home; the customer must bring the item to the store. If the warranty applies, we will choose from:

1. Repair (local or at an Authorized Center).
2. Replacement with another product in good condition (if it cannot be repaired).
3. Price reduction or refund of the amount paid.

Warranty continuity is based on the original invoice; the new replaced product DOES NOT acquire a new warranty period.

If you return a purchase, you must present the products in their original packaging with their accessories (manuals, cables, boxes) within 30 days.

The following are not eligible for return: Consumable materials (ink, toner, software), furniture once assembled, printers with ink loaded, unsealed single-packaging items, or special order products.

If, for exceptional reasons, a return is approved after 30 days, transaction taxes will be deducted as per DGII regulations.

If it is necessary to cancel the sale and refund the amount paid:

• If the equipment is defective, the return must be made within 7 days of the sale.
• If the equipment works but you wish to change the model, it must be done within 24 hours.
• Same day of purchase: The transaction is canceled or the refund is made using the same payment method.
• Subsequent days: The company has 24 hours to refund the amount by company check. If payment was made by card, the cancellation will be requested from the bank.

The customer is responsible for inspecting their equipment upon delivery; subsequent claims for cosmetic damage will not be accepted.

It is the customer's sole responsibility to back up their data before bringing equipment into the workshop. Furthermore, equipment or maintenance invoicing does not include the provision of printed evaluation reports or grant rights to free preventative maintenance in the future.