SHIPPING POLICY

After your order has been confirmed and payment has been processed, Zona Gaming Arena will prepare your package for delivery within 24 to 72 business hours.

• We do not offer delivery service on Sundays.
• Should there be an exceptional delay with your order, our team will contact you directly.

We deliver your hardware wherever you need it:

• Santo Domingo: We offer direct shipping and private delivery service within the city.
• Interior of the Country: We are capable of making national shipments through the transport companies in your area. (Restrictions may apply to shipments in some remote cities).

The service has an additional cost that is calculated as follows:

• National Shipments: The cost will be based on the item's weight in pounds, varying depending on the package's dimensions and the destination province.
• Local Delivery (Santo Domingo): The customer must send the Google Maps location of the site. After confirming with the courier and validating the route, the exact price of the service will be provided.

To protect your investment and ensure the package reaches the correct hands, we apply a strict delivery protocol:

• Yes, upon delivery, official identification will be requested (ID card or Driver's License).
• We kindly ask you to have this document ready when the courier arrives.

What should I do if my order doesn't arrive within the specified timeframe?

• Contact us immediately via email at info@zonagamingarena.com.
• Include your Order Number and your Full Name in the subject line.
• Zona Gaming Arena will investigate the cause with the shipping agency and contact you with a quick solution.